Proactive steps every patient should take—because the system won’t protect you the way it should.

Insights from the attorneys at Raymond & Raymond Ltd., a plaintiff medical malpractice firm serving the greater Chicago area.

We all want to believe our doctors. We want to trust that when we walk into a hospital or clinic, we’re receiving safe, competent care from professionals who have our best interests at heart, but the unfortunate truth is this: our current healthcare system doesn’t always protect patients. Between rushed appointments, overworked staff, and the growing influence of corporate hospital systems, it’s never been more important to advocate for yourself.

At Raymond & Raymond Ltd., we’ve represented countless families whose lives were turned upside down by preventable medical errors. If there’s one thing we’ve learned, it’s this: The best way to protect yourself is to come prepared.

1. Bring Someone With You

Whether it’s a spouse, sibling, or trusted friend, always have a second set of eyes and ears. When you’re anxious, sick, or overwhelmed, it’s easy to miss important details. A companion can take notes, ask questions, and help ensure nothing gets overlooked. If something goes wrong, their memory may be the clearest account of what actually happened.

Write everything down. Ask questions. Clarify. Record if allowed. Good care stands up to scrutiny—and this is your right.

2. Do Your Research

Don’t go in blind. Before your appointment, look up your diagnosis, medications, and the hospital or clinic you’re visiting. Check reviews and patient complaints. Come in with written questions. This is your body, your life—you deserve to understand every recommendation being made.

You’re the one who will live with the consequences. Don’t be afraid to slow the conversation down or ask, “Can you explain that again?”

3. Don’t Be Afraid to Get a Second Opinion

You do not need your doctor’s permission to see another physician. If something feels off, there’s a real chance it might be. Second opinions can uncover missed diagnoses, offer clearer treatment options, or help you avoid unnecessary procedures. This isn’t about disloyalty—it’s about protecting yourself and making fully informed decisions.

4. Be Mindful of What You Say

This might surprise you: everything you say to your doctor, nurse, or hospital staff can end up in your medical records. In malpractice defense cases, those notes are often used to shift blame onto the patient. Even innocent comments like “I forgot to take my meds” or “maybe I didn’t explain that clearly” can be used against you.

Be honest, but precise. If you’re confused, ask for clarification, and if something isn’t documented properly—speak up.

5. Trust, But Verify

We know most medical professionals mean well. But they are working inside a system that often prioritizes cost, speed, and liability protection over patient safety. Don’t assume you’re getting the full picture. Ask for your test results. Review your discharge papers. Follow up when you don’t hear back. You are your own first line of defense.

“Hospitals have an administration and hire teams of lawyers trained to deny, delay, and deflect responsibility. Patients don’t. That’s why being informed—and being your own advocate—isn’t just smart; it’s necessary.” Patricia Raymond | Co-Founder, Raymond & Raymond Ltd.

No one walks into a hospital expecting to be harmed. But until our healthcare system values safety over speed—and transparency over liability—being an informed, assertive patient is your best protection.

And if something does go wrong, we’re here. We’ll fight for the truth, and for the justice you and your family deserve.